Description
Company Overview
Shamrock Trading Corporation is the parent company for a family of brands in transportation services, finance and technology. Headquartered in Overland Park, KS, Shamrock is frequently recognized among the “Best Places to Work” in Kansas City and Chicago and was most recently recognized as one of America’s top 100 “Most Loved Workplaces” by Newsweek. We also have offices in Atlanta, Chicago, Dallas, Ft. Lauderdale, Houston, Laredo, Nashville, Philadelphia and Phoenix. Overland Park is a great place to live, work and play, being conveniently located within driving distance of everything Kansas City has to offer. Housed within the heart of Overland Park, our offices include 4 gorgeous towers on the East and West sides of Metcalf Ave. With a heavy community presence and a winning culture, Shamrock is a great place to work in Overland Park!
With an average annual revenue growth of 25% over several decades, Shamrock’s success is attributed to three key factors: hiring the best people, cultivating long-term relationships with our customers and continually evolving in the marketplace.
Responsibilities
Shamrock Trading Corporation is looking for an UX Designer to join the Technology team. This role must be able to perform the following tasks, among others:
- Diagnose and troubleshoot application issues to determine root cause of problems or malfunctions.
- Resolve user issues by reviewing application logs, recreating user errors and testing changes.
- Work with our development and systems group to resolve more advanced issues when necessary
- Monitor project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions
- Define project requirements by identifying project timelines, phases and elements, determining scope, and establishing project expenses
- Differentiate user requests from the underlying true needs and distinguish solution ideas from requirements
- Work with business owners to convert high-level business and user requirements into functional requirements and prioritize requirements.
- Manage changes to baseline requirements through effective application of change control processes and tools and manage system enhancement requests
- Implement appropriate mitigation strategies that may involve compromises with respect to scope and schedule
- Prepares technical reports by collecting, analyzing, and summarizing information and trends
- Provide assistance to sales and customer-facing staff through training, joint sales calls/visits to key accounts
- Create workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion
Qualifications
- Bachelor's degree in Graphics Design or equivalent work experience
- Minimum of 3 years of UX experience in business application design, development, installation and modification in an IT
- Experience with design, development, and implementation of new computing architectures
- Strong skills in overall user interface design of web and mobile systems
- Strong leadership skills, with the ability to act as technical lead on complex projects
- Strong ability to accurately estimate project development activities
- Ability to establish and maintain an effective working relationship with customers and other technical staff
- A solid grasp of user-centered design and testing methodologies, subsystem and usability and accessibility concerns
- Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design
- Ability to clearly and effectively communicate design processes, ideas and solutions to teams and clients
- A clear understanding of the importance of user-centered design
- Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model to regularly deliver design solutions for approval.
Benefits Package
At Shamrock we hire bright, ambitious people and give them the tools they need to be successful. By investing in training and development, we hope to become a long-term career for employees, where there are always opportunities for advancement. Shamrock also offers a premier set of benefits for employees and their families:
- Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents
- Work-Life Balance: Competitive PTO and paid leave policies
- Financial: Generous company 401(k) contributions and employee stock ownership after one year
- Wellness: Onsite gym and discounted membership to select fitness centers. Jogging trails available at Overland Park offices
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